Refund Policy
Information about issue review, documentation expectations, and resolution requests.
Review-Based Resolution
Apex Molecular Labs reviews refund or issue-resolution requests on a case-by-case basis. Any resolution depends on the nature of the issue, available documentation, shipment status, and applicable internal review.
Research-Use Context
All referenced materials are intended for laboratory research use only. Apex Molecular Labs does not evaluate refund requests based on human-use, diagnostic, therapeutic, veterinary, or personal-use expectations.
Documentation Required
Requests may require supporting information such as inquiry details, shipment records, documentation references, product identifiers, batch or lot information, photos of shipping damage where applicable, and a description of the issue.
Non-Returnable Circumstances
Certain materials may not be eligible for return once released, opened, handled outside recommended conditions, or otherwise no longer suitable for controlled review. Apex Molecular Labs may provide alternative resolution options when appropriate.
How to Submit a Request
Contact Apex Molecular Labs with the relevant inquiry details and documentation. The team will review the request and respond with available next steps.
Submit a Documentation-Based Request
Include relevant shipment, batch, or documentation details so the request can be reviewed efficiently.
